How we’re doing

How we’re doing

We recognise that each year you expect more from the service we provide, so without continuous improvement your satisfaction levels will actually decrease.  Over the past three years you have told us that we have made noticeable improvements in some areas, but we still need to improve in others. We are learning from this feedback and are continuously striving to improve the service we offer you.

Our RIIO incentive performance results to date can be found by clicking on the four buttons to the left of this text.

We welcome your feedback on all of our performance summaries. If you do have any comments, questions or suggestions for improvement please email 

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